Refund Policy

This Refund Policy explains how refunds, cancellations, failed deliveries and payment issues are handled for AA Kuraye Technologies digital products, templates, toolkits, training resources, premium packs and consultation services.

Due to the nature of digital products, downloadable materials are generally non-refundable once access, delivery, download, viewing or file sharing has occurred.

This applies to templates, policy packs, compliance toolkits, automation resources, training slides, checklists, workflow materials and similar digital resources.

A refund may be considered where payment was duplicated, the wrong amount was charged, the purchased product was not delivered, the download link failed and could not be restored, or the product description was materially inaccurate.

Refunds will generally not be issued where a customer changes their mind, fails to read the product description, no longer needs the product, lacks the required software, expected legal advice, expected certification, expected audit success, or expected regulatory approval not expressly promised.

Premium toolkits, automation blueprints, governance packs and consultation-supported products may involve preparation, advisory work, customisation, onboarding or implementation planning.

Where work has started, refunds may be partial or unavailable depending on the stage of delivery.

Consultation services may be rescheduled where reasonable notice is provided.

Cancellation after preparation or advisory work has started may attract administrative, preparation or professional time charges.

If a paid product is not delivered due to technical error, we will attempt to restore access, resend the file, provide an alternative delivery method or issue a refund where delivery cannot be completed.

Duplicate payments or verified payment errors may be refunded after confirmation through the relevant payment gateway, bank or transaction record.

Refund requests should be sent to info@aakuraye.tech with the customer name, payment reference, product or service name, date of purchase and reason for the request.

We may request additional information to verify the claim.

Approved refunds will be processed through the original payment method where possible.

Processing time depends on the payment gateway, settlement provider, bank or payment channel.

Customers are encouraged to contact us first before initiating chargebacks.

We will review legitimate billing, access, delivery or product-description issues in good faith.

Refund questions should be sent to info@aakuraye.tech.